Thank you for purchasing RIDELY Ebike!

This Limited Warranty covers any defects in hardware or firmware under regular use during the Warranty Period. And Ridely dealers or Ridely authorized partners will repair or replace, at no charge, products or parts of a product that proves defective because of hardware malfunction under regular use and maintenance.

To get help, email us at support@ridely.au

This Limited Warranty is issued by Ridely Bikes. The Limited Warranty begins from the original owner’s receipt or purchase date (whichever is later) and will be verified by Ridstar (“Warranty Begin Date”).

1.Who is responsible for the cost that happens during return or repair?

a) Within the warranty period, Ridely is responsible for the cost of receiving products from users and sending the repaired product to users.

b) Return shipping fees since purchase shall be paid by the buyer if the product has no quality issues, or is confirmed workable by our after-sales engineers.

2.What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

a) Conditions,malfunctions or damage not resulting from defects in hardware or firmware.

b) If the problems happen when the warranty is expired, users can still contact Ridely online support team or Ridely dealers or Ridely authorized partners to resolve issues at material cost(no labor cost required if the product is sold by Ridely directly)

c) Product requested for warranty has no associated purchasing proof/invoice/receipt,or no authorized Ridely dealers help to confirm

d) Abuse of online third-party marketplace store policy or Ridely warranty policy terms will be excluded from getting official warranty service from Ridely support team

Warranted Products